Frequently asked questions
- ★ I can't find an answer to my question/problem in this FAQ.
- What can I do to make support procedure faster?
- Can I recover deleted app/ad unit/campaign/account?
- Can I delete my app/ad unit/campaign? How?
- What is the process of activation?
- How to correctly implement AdDuplex?
- ★ I've added your control to my app, published it and it is showing ads, but the statistics in the client area are not updated and the app is still in "pending activation" state. What's going on?
- Why does my ad appear after I set its Visibility to Collapsed?
- AdDuplex ad is cropped on different resolution screens. How can I fix it?
- Can I have more than 1 AdDuplex ad control in a single page?
- I've implemented your control, but I'm only getting the default AdDuplex ad. What am I doing wrong?
Apps & ad units
- ★ How to get my ad unit active ASAP?
- My app's status says that some of my ad units needs my attention before they can be activated. What should I do?
- Can I target where impressions for my cross-promoted apps are shown?
- When will my ad start showing up in other apps?
- I can see impressions in my app but ad unit still pending activation. What should I do?
- Why my ad unit still says pending activation when ad is shown in the app?
- ★ How to get my campaign active ASAP?
- Setting up and successfully running advertising campaigns for Windows 10 apps
- How do I interpret the values for "suggested bid"?
- Can I stop my campaign? If so, how?
- Do I have to set an ending date to my campaign?
- My campaign's status says it has no ad. What should I do?